No matter how well you manage your rental property, tenant complaints and disputes are inevitable. The key to maintaining a positive landlord-tenant relationship is handling concerns quickly, professionally, and fairly. In this guide, we’ll outline the most common tenant complaints and how to address them effectively.
Common Tenant Complaints and How to Address Them
Maintenance and Repairs
One of the top complaints tenants have is slow or inadequate maintenance. Whether it’s a leaky faucet or a broken heater, tenants expect timely repairs.
✔ Solution: Have a clear system for submitting maintenance requests and set response time expectations in the lease. For urgent repairs (such as plumbing or heating issues), aim to address them within 24 hours.
➡ Related: What Every Landlord Should Know About Rental Property Maintenance
Noise Complaints
Loud neighbors, barking dogs, or construction noise can lead to tenant frustration.
✔ Solution: Encourage tenants to communicate with each other first if the issue is with a neighbor. If that doesn’t work, step in to mediate. Establish and enforce noise policies in the lease.
Pest Infestations
Rodents, insects, and other pests can quickly turn a rental into a nightmare for tenants.
✔ Solution: Conduct regular pest inspections and address complaints immediately. If tenants are responsible (e.g., due to poor cleanliness), remind them of their obligations under the lease.
Security Concerns
Tenants want to feel safe in their home. Complaints about poor lighting, broken locks, or suspicious activity should be taken seriously.
✔ Solution: Regularly inspect security measures, install motion-sensor lighting, and ensure locks are functioning properly. Respond promptly to security concerns to avoid liability issues.
Lease Disputes and Policy Violations
Sometimes tenants misunderstand lease terms or feel certain rules are unfair.
✔ Solution: Review the lease with tenants before move-in and provide written reminders about key policies. If disputes arise, address them professionally and refer back to the lease agreement.
🚨 Pro Tip: Keeping a detailed record of all tenant communications can help protect you in case of legal disputes.
Best Practices for Handling Tenant Disputes
✔ Respond Promptly – Delayed responses only escalate tensions. Acknowledge concerns within 24 hours, even if you need more time to resolve them.
✔ Remain Professional – Avoid emotional reactions and focus on solutions.
✔ Put Agreements in Writing – If a dispute is resolved verbally, follow up with an email summarizing the agreement.
✔ Know When to Get Legal Help – If a situation becomes serious (e.g., a tenant refuses to comply with the lease or threatens legal action), consult a property management company or attorney.
✅ Need help managing tenant disputes? BRS Property Management ensures smooth communication and problem resolution for landlords. Contact us today!
(586) 932-2660
Final Thoughts
Tenant complaints are part of property management, but with the right approach, they don’t have to become major problems. By staying proactive, maintaining clear communication, and enforcing lease terms consistently, you can keep tenants happy while protecting your rental investment.
📢 Looking for stress-free property management? BRS Property Management shares expert tips on making rentals hassle-free.
