Tenant FAQs

Answers to your frequently asked questions

Can you hold a place before I apply?

We are unable to hold anything prior to you applying.
Do I pay first month’s rent and last month’s rent with my security deposit?

You pay your security deposit when you sign your lease and the first months and last month's rent are due when you move in.
How old do you have to be to apply?

Anyone living in the home over the age of 18 has to apply.
Is the deposit refundable?

Yes the security deposit is refundable, as long as you haven't done any significant damages to the property.
Who needs a cosigner?

Anyone with credit that does not allow them to qualify for someone who doesn't make 3 times the monthly rent.
You have a property I want to rent. How do I apply?

There is a link under tenant resources on our website.
How do I pay rent?

You can pay rent online through our tenant portal.
I want to get a pet. What do I do?

The pet has to be approved.
I want to move out, but my roommate wants to stay. What do I do?

Give us a call at 585-932-2660 and we will get you taken care of.
My lease expiration is coming and I want to move out. What do I do?

You can turn in a 30 day notice.
Who is responsible for paying for repairs & maintenance requests?

Repairs caused by the tenant are billed to the tenant, but general maintenance is paid by the owner of the property.